1. How to register Sidify Apple Music Converter for Mac?

Launch Sidify Apple Music Converter, click the "Key" icon or click the "Menu" icon on the upper right and then select "Register". There will be a pop-up registration dialog where you can copy and paste your registration e-mail and license code to get the program registered.

2. Why am I getting "Invalid Code"?

There are two possible causes for invalid code.

[1]The registration code doesn't match the program. Please make sure you are running the right program.

[2]Extra spaces are accidentally added while filling in your e-mail and code. Please check whether there are spaces before or after the registration info.

If you still get the Error Message, please contact our support team via support@sidify.com for help.

3. Why am I limited to convert the first 3 minutes of each audio file?

It's the limitation of free trial version. To unlock the restriction, please purchase a license.

4. How to fix the problem that I can only see a fraction of my iTunes library in Sidify?

[1]Please make sure you've downloaded all your music from iTunes to your computer and your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

[2]If you've already downloaded the music but the program fails to read them, please recreate your iTunes Music library.xml for a try:

a. Uninstall Sidify from your computer

b. Go to your home directory –> Music –> iTunes and delete "iTunes Music Library.xml"

c. Download and install Sidify from Download Center (DO NOT launch Sidify)

d. Start iTunes and play a song to generate a new .xml file

Now close iTunes and start Sidify to check whether the issue can be fixed.

5. How to get the highest output quality?

Please select AAC as the output format to get the highest output quality. If you are still unsatisfied with it, please contact us via e-mail at support@sidify.com for further help.

6. I'm limited to do the conversion at 1X speed. What happened?

We are sorry that currently the program is limited to 1X conversion speed under macOS 10.13 and above. The Windows version of the program is able to convert at fast speed as usual. We can help you switch to the Windows version if needed.

7. How to fix the problem that there are short breaks of silence or 1 or 2 seconds of a random song with the converted audios?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

8. I'm getting "Conversion Failed". What should I do?

Ⅰ. Please confirm that the source files can be played normally in iTunes/Music.

Please open iTunes/Music and check whether the songs you’d like to convert can be played normally.

Ⅱ. Should you encounter any of the situations as described below, please try the detailed steps to check whether the issue can be fixed:

[1]The songs play for about 20 seconds in iTunes/Music and then skip to the next song for converting and end up with “conversion failure”.

Step 1. Please check whether the system is connected to any audio output device. If it is, please disconnect the external audio device (including the audio devices connected by Bluetooth, like speakers or headphones).
Step 2. Restart your computer and convert the songs again.

[2]Conversion progress for a single song performs normally, but fails when it is almost completed.

Solution: Reset Documents Permissions.

For macOS10.15 users, please check System Files-> Security & Privacy to see if Files and Folders has been granted access to the relevant Documents directory. If it’s not found here, please perform the reset operation.

Search “Terminal” in finder and open it up. In the Terminal application, execute the following command to reset the access permissions of Documents.
tccutil reset SystemPolicyDocumentsFolder "com.sidify.itunesconverter"

There will be a pop-up window to request permissions when Sidify is launched next time.

[3] For other situations, please delete the driver file under "/Library/Audio/Plug-Ins/HAL/MMAudio Device.driver", open terminal, and enter "sudo killall coreaudiod" command. Now relaunch Sidify for a try.

If the solutions above are not effective, please send an e-mail to our support team at support@sidify.com, describing the problem in more details and attaching your macOS and iTunes version as well as the log files of Sidify.

To find the log files, just go to the menu bar on the upper left corner and click on File > Show Log File > Logs, and a window which contains the log files would pop up. They are com.sidify.itunesconverter.log and Sidify Apple Music Converter.log.