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Sidify Help Center

Online Help

Guide use to Sidify Music Converter and find answers to solve technical issues.

Online Help

Guide use to Apple Music converter and find answers to solve technical issues.

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Find Tips on Losslessly Convert Apple Music and more music topics here.

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Frequently Asked Questions on Sidify Music Converters

Q1:What can I do with the trial version?

Sidify provides trial versions for your free downloading and testing. The features are the same as the full version except that you are limited to convert the first 3 minutes of each song with the trial version. After you have purchased the full version, you'll receive the registration info to unlock the full version.

Q2: I haven't received any emails with registration information, how can I get it after purchasing?

Once your order has been validated, our system will automatically send the registration info to your e-mail address instantly. Then you can download the product you purchased and enter the license info to use the full version. If you don't receive it within two hours, please make sure it's not in the spam folder and contact our support team at support@sidify.com via e-mail for further help.

Q3: I bought a wrong product. What should I do?

We offer a free trial for all programs. It’s recommended to try it free first. Should you accidentally buy the wrong product, you can purchase the correct product from Sidify and contact our customer service to refund your initial order within the refund period. We do not refund the price difference between the two programs.

Note: If the price of the correct product is the same as the wrong program you bought, you can contact us to directly switch to the right product for you.

Q4: What kind of music does Sidify support? What output format can it export?

Sidify has two streaming audio converters currently, one is Sidify Music Converter, and the other is Sidify Apple Music converter.

Sidify Music Converter is used to download and convert songs, playlist and podcast to MP3, AAC, FLAC, WAV or AIFF format. Sidify Apple Music converter helps convert Apple Music, iTunes M4P music & audiobooks to MP3, AAC, FLAC, WAV and AIFF format.

Q5: Is the subscription automatic renewal? How do I cancel the renewal? Will I still be charged after I cancel it?

To learn more info about our subscription-based products, please go to Sidify Subscription FAQ for more details.

Q6: What is your Refund Policy?

Sidify provides money back guarantee. Refunds will be only approved within this limited guarantee under the acknowledged situations. >> Check the Refund Policy

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